Alike other satellite internet providers
(such as DirecWay), WildBlue limits the amount of data a user can
download at high-speed. While both companies call this limitation
their "Fair Access Policy", they impliment the way their
limitations are imposed differently. Below is the WildBlue Fair Access
Policy as written on their site, as well a more simplified and easy
to understand explanation.
The WildBlue
Fair Access Policy :
WildBlue estimates that a small percent of customers
account for a disproportionate share of data usage on the WildBlue
network. To ensure that all WildBlue customers have equitable access
to the WildBlue network, WildBlue has implemented a Fair Access Policy
(or “FAP”). WildBlue sets usage thresholds on the amount of data you
can upload and download within stated time periods. If you exceed
these thresholds, WildBlue will temporarily limit the speed at which
you can send and receive data over the WildBlue access network. You
will still be able to use the WildBlue Internet access service but
your speed will be slower. In cases of extreme and continued violation
of the FAP limitations, your service may be suspended. WildBlue may
use other traffic management and prioritization tools to help ensure
equitable access to the WildBlue network for all customers. Your WildBlue
Internet access is not guaranteed and is subject to this FAP.
Based
on an analysis of typical customers, we have set a rolling 30-day
limit on data usage per customer, called a Usage Threshold. As shown
in the table below, this threshold varies based on the service plan
you selected. For each service plan, the Usage Thresholds are significantly
above the amount of data that is used by a typical customer. Every
day, we measure your upload and download data usage (“Actual Usage”)
to determine if your total Actual Usage, as aggregated over the previous
30 days (“Usage Total”), exceeds the Usage Threshold for the service
plan that you selected. At any time, you can see your Usage Total
versus your monthly Usage Threshold under the Customer Care section
at wildblue.net.
We will notify you via your WildBlue contact email
address if your Usage Total reaches 80% or more of the Usage Threshold.
If at any time your Usage Total is above the Usage Threshold, we will
reduce your WildBlue access speeds, typically to 128 kbps in the downstream
(from the Internet to you) and 28 kbps in the upstream (from you to
the Internet) until your Usage Total is 80% or less than the Usage
Threshold. Once your Usage Total reaches this level, your access speeds
will be restored to the original speed levels by the next day.
You
are likely to avoid any limitations imposed by the FAP if your use
is typical of the majority of Internet users and consists primarily
of Web surfing and a reasonable amount of downloading. The table below
shows the monthly Usage Thresholds for each plan. These limits specify
the amount of data that you can upload and download before your access
speed is reduced. Please note that your Usage Total is far more likely
to exceed the Usage Thresholds below if you use peer-to-peer file
sharing programs, you use a webcam or you download full length movies,
large quantities of music files, full software applications or similar
high-bandwidth activities.
The
WildBlue Fair Access Policy (Simplified / Explained) :
When you subscribe to WildBlue's service, you have your choice of
three different "packages", or levels of service. Each package
has two main features that seperate it from the next
available package .. those being "upload / download speed", and "upload
/ download data limits". Since we're just looking at the
F.A.P. here, we'll only discuss the "upload / download data limits",
as that's what makes up the FAP.
Whether surfing
the internet, playing on eBay, or downloading music & programs,
most of what people do on the internet consists of much more downloading
than it does uploading. It's with that in mind that WildBlue
has lower FAP limits for uploading than it does for downling.
Value
Pak : With the Value Pak a user is allowed to upload up to 2.3 Gigs
(2,300 Megs) per any consecutive 30 day period, and download
up to 7 Gigs (7,500 Megs) per consecutive 30 day period.
The uploads and the downloads will be at full speed until the user
reaches or exceeds either the upload or download limit. Once the user
reached or exceeds their package limits, WildBlue will decrease their
upload & download speed until the previous 30 days use equals
less than the users package limits. Typically the upload speed is
reduced to around 28kbps, and the download speed is reduced to around
128kbps. It doesn't matter if the user only exceeds the upload
limit, or if they only exceed the download limit. Either will result
in both the users upstream & downstream speeds being reduced for
the remainder of the period. When those requirements are met,
the speeds are returned to full. WildBlue will send users an
email letting them know when either their upload or download limit
has reached 80% of it's allowed limit. This is so users can gauge
their use and try to keep from getting their speeds reduced for going
over their limit.
Select Pak : With the Select Pak
a user is allowed to upload up to 3 Gigs (3,000 Megs) per any
consecutive 30 day period, and download up to 12 Gigs (12,00
Megs) per consecutive 30 day period. The uploads and the downloads
will be at full speed until the user reaches or exceeds either the
upload or download limit. Once the user reached or exceeds their package
limits, WildBlue will decrease their upload & download speed until
the previous 30 days use equals less than the users package limits.
Typically the upload speed is reduced to around 28kbps, and the download
speed is reduced to around 128kbps. It doesn't matter if the
user only exceeds the upload limit, or if they only exceed the download
limit. Either will result in both the users upstream & downstream
speeds being reduced for the remainder of the period. When those
requirements are met, the speeds are returned to full. WildBlue
will send users an email letting them know when either their upload
or download limit has reached 80% of it's allowed limit. This is so
users can gauge their use and try to keep from getting their speeds
reduced for going over their limit.
Pro Pak : With the Pro
Pak a user is allowed to upload up to 5 Gigs (5,000 Megs) per any
consecutive 30 day period, and download up to 17 Gigs (17,000
Megs) per consecutive 30 day period. The uploads and the downloads
will be at full speed until the user reaches or exceeds either the
upload or download limit. Once the user reached or exceeds their package
limits, WildBlue will decrease their upload & download speed until
the previous 30 days use equals less than the users package limits.
Typically the upload speed is reduced to around 28kbps, and the download
speed is reduced to around 128kbps. It doesn't matter if the
user only exceeds the upload limit, or if they only exceed the download
limit. Either will result in both the users upstream & downstream
speeds being reduced for the remainder of the period. When those
requirements are met, the speeds are returned to full. WildBlue
will send users an email letting them know when either their upload
or download limit has reached 80% of it's allowed limit. This is so
users can gauge their use and try to keep from getting their speeds
reduced for going over their limit.
Pictured (above) is the
WildBlue useage screen for a Value Pak user. The gold bars show
the
user how much they're allowed to upload & download. The blue bars
show the users actual useage that month. Above shows 4mb uploaded
& 163mb downloaded.
Pictured (below) is the same type of
useage screen for a Pro Pak user. Note the different capacity limits
on the gold bars vs the Value Pak.
When WildBlue was first offered to consumers, they didn't have
the 30 day "Rolling FAP". The limits were month-to-month, and
users got a clean upload & download slate at the beginning
of the month. With the rolling-30, a user never gets a clean slate
unless they don't use their service for an entire month straight.
The "Rolling FAP" was started on 12/01/05.
One month later
on 01/01/06 WiildBlue again changed the FAP .. this time by lowering
the amounts of data a user could upload and download. The original
limits were : Value Pak : 3000 / 10000 (Now lowered to 2,300 / 7,500)
.. Select Pak : 4,000 / 16,000 (Now lowered to 3,000 / 12,000
) .. and Pro Pak : 6,000 / 22,000 (Now 5,000 / 17,000).
Although in both cases service levels were lowered, the cost of the
packages themselves remained the same.